AboutUs

iMarque Solutions: Your Premier Partner for IT & BPO Excellence Since 2004.

At iMarque Solutions, we have been at the forefront of the IT and BPO industry since our establishment in 2004. We are dedicated to providing a comprehensive range of services designed to optimize your business processes and drive positive outcomes for your organization.

about-us
mission

ElevatingCustomer Satisfaction

To maintain the exceptional standards we've set for ourselves, we employ the highest standards of workforce management. Our teams are led by industry veterans who possess the experience and insight to develop tailored solutions for various industry verticals. These teams are comprised of young and dynamic professionals, combining fresh perspectives with seasoned expertise.

Our GuidingPrinciples

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Trust & Teamwork

We are dedicated to fostering trust and teamwork within our organization. We invest in the development, motivation, respect, and reward of our diverse team members.

ethical-behavior

Ethical Behavior

We uphold a culture of ethical behavior that reflects integrity, character, and unwavering commitment to our clients and partners.

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Mission Success

Our primary mission is to meet and exceed our customers' expectations when it comes to quality, cost-effectiveness, adherence to schedules, and technical performance.

customer-focus

Customer Focus

We pride ourselves on our ability to listen to and serve our customers better than anyone else. Your needs are at the heart of what we do.

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Streamlined Processes

We continuously strive to streamline our bpo processes, control costs, eliminate inefficiencies, and drive ongoing improvements in all aspects of our operations.

technical-leadership

Technical Leadership

We maintain our competitive edge and reputation by investing in our people and staying at the forefront of critical technologies.

Awards /Certifications & Memberships


ISO/IEC 27001:2022 (International Standard for Information Security)


ISO 9001:2015 (Quality Management System)

mission

OurMission

Our mission is clear : To build and sustain a sterling reputation for delivering exceptional quality as a complete IT and IT-enabled services provider, offering projects and consultancy that exceed our clients' expectations.

OurCore Values

Values are the shared beliefs that unite our organization's members and guide our actions. At i Marque Solutions, we are bound together by our unwavering commitment to:

Excellence in Service

We are committed to delivering excellence in all our call center services.

Innovation

We foster a culture of innovation that drives continuous improvement and creative solutions.

Diversity

We embrace and celebrate diversity, recognizing its importance in building a resilient and adaptable team.

Creativity

We encourage creative thinking and problem-solving to meet the unique needs of our clients.

Honesty

We uphold the highest standards of honesty and integrity in all our interactions.

values
mission

OurVision

Our vision is to be the premier global provider, empowering businesses through our excellence, and transforming the way they operate by delivering innovative, efficient, and cost-effective solutions.

OurStrength

  • Own an IT and software development team to provide quick customized solutions to all our clients as value-added services.
  • Default and concrete Business Continuity Planning (BCP) strategies for all processes, as we are operating from six locations (Four in Tamil Nadu, one in Pune and another one is Kolkata).
  • Quick Scalability - Our infrastructure and manpower resources can be expanded to scale up on short notice.
  • Following the lockdown announcement, we delivered services to all clients with 90% resource and 100% technology within 6 days, including a Work from Home option. We achieved 100% service delivery within 2 weeks.
  • We implemented hybrid solutions, combining Work From Office (WFO) and Work From Home (WFH) options.
  • We have stringent data security management with well-documented policies and processes.
  • We have implemented robust redundancy plans for voice and internet services.
  • We maintain SLAs in accordance with the client's Statement of Work (SOW).
  • We are adaptable to meet the client's requirements.
  • We have a state-of-the-art infrastructure.
  • We offer PAN India language Support- (English, Hindi, Marathi, Guajarati, Bengali, Panjabi, Tamil, Telugu, Kannada, Malayalam).